Tree of Life Wood Creations Policies

Creating New Life From Old Wood

​Tree of Life Wood Creations​​​

PAYMENT


TREE OF LIFE WOOD CREATIONS ACCEPTS PAYPAL AND ALL MAJOR CREDIT CARDS AS THE PRIMARY METHOD OF PAYMENT, AS IT HAS BEEN PROVEN TO BE THE MOST SECURE AND CONVENIENT WAY TO PAY. TREE OF LIFE WOOD CREATIONS ALSO ACCEPTS CASH. CHECKS ARE ONLY ACCEPTED UPON APPROVAL OF MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS.

 

THE PURCHASE PRICE OF AN ITEM FROM THE WEBSITE IS REQUIRED TO BE PAID IN FULL BY THE CUSTOMER AT THE TIME OF ORDER PLACEMENT. THE ORDER WILL NOT BE RELEASED FOR DELIVERY UNTIL IT IS PAID IN FULL AND HAS CLEARED WITH THE BANKING SYSTEM WITHOUT RECOURSE. IF THE CUSTOMER IS PAYING FOR THEIR ORDER WITH A CREDIT CARD, THEN THE CUSTOMER’S SIGNATURE CONSTITUTES AUTHORITY ON THE PART OF TREE OF LIFE WOOD CREATIONS TO CHARGE THE CREDIT CARD AND THAT THE CUSTOMER FURTHER REPRESENTS AND WARRANTS THAT THEY HAVE FULL AUTHORITY TO USE THE CREDIT CARD AND WILL NOT DISPUTE OR OTHERWISE CHALLENGE TREE OF LIFE WOOD CREATIONS AUTHORITY TO CHARGE THE CUSTOMER’S CREDIT CARD FOR THE FULL AMOUNT OR BALANCE DUE ON THE ORDER WHICH INCLUDES ADDITIONAL SHIPPING, PACKAGING, INSURANCE COSTS OR DELIVERY COSTS.

 

TREE OF LIFE WOOD CREATIONS REQUIRES PROMPT PAYMENT! IF THE CUSTOMER COMMITS TO PURCHASE AN ITEM BUT DOES NOT RESPOND TO TREE OF LIFE WOOD CREATIONS COMMUNICATIONS ABOUT PAYMENT WITHIN A REASONABLE TIME FRAME, THE ITEMS WILL BE RE-LISTED, THE TRANSACTION CANCELED AND ANY DEPOSIT MADE BY THE CUSTOMER, FORFEITED. 

 

PURCHASE AGREEMENT & CANCELLATIONS


PAYMENT FOR ANY ORDER CONSTITUTES THE IMMEDIATE ACCEPTANCE OF THE ORDER BY THE CUSTOMER, AND THE CUSTOMER HEREINAFTER AGREES TO BE BOUND BY THE POLICIES OF THIS CONTRACT. A COMPLETE ORDER OR ANY SEPARATE ITEMS WITHIN AN ORDER MAY BE CANCELLED WITHIN 3 DAYS OF THE ORDER DATE ("CANCELLATION PERIOD") INCLUDING THE DATE OF THE ORDER AT NO CHARGE. AFTER THE CANCELLATION PERIOD PRODUCTS MAY ONLY BE CANCELLED AT THE SOLE DISCRETION OF TREE OF LIFE WOOD CREATIONS AND SUCH AUTHORIZATION IS EFFECTIVE ONLY IN WRITING AND IF SO APPROVED, THERE WILL BE A MINIMUM 35% CANCELLATION FEE AND HANDLING FEE APPLIED TO THE CUSTOMER'S ACCOUNT. IN ORDER TO CANCEL AN ORDER WITHIN THE CANCELLATION PERIOD THE CUSTOMER MUST CONTACT TREE OF LIFE WOOD CREATIONS BY PHONE (850) 866-0066 OR EMAIL TREEOFLIFEWOODCREATIONS@GMAIL.COM. TO CONFIRM THAT AN ORDER HAS BEEN CANCELED, TREE OF LIFE WOOD CREATIONS WILL EMAIL A CANCELLATION NOTICE TO THE CUSTOMER'S ATTENTION. AN ORDER SHALL NOT BE CONSIDERED TO BE CANCELLED UNTIL RECEIPT OF TREE OF LIFE WOOD CREATIONS' CONFIRMATION FOR THE RETURN OF PRODUCT AFTER THE CANCELLATION PERIOD SEE REFUNDS BELOW.   THIS CANCELLATION PERIOD OF 3 DAYS DOES NOT APPLY TO CUSTOM ORDERS, UNLESS SUCH APPROVAL IS ACCEPTED BY MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS AND AT HIS SOLE DISCRETION. A CANCELLATION AUTHORIZATION FORM MUST BE SIGNED BY BOTH TREE OF LIFE WOOD CREATIONS AND THE CUSTOMER IN ORDER FOR THE CANCELLATION TO BE AUTHORIZED.

SHIPPING & DELIVERY


TREE OF LIFE WOOD CREATIONS SHIPS VIA UPS OR FEDEX. WHICHEVER IS MOST COST EFFECTIVE AND PROVIDES THE BEST SERVICE. WHEN APPLICABLE, TREE OF LIFE WOOD CREATIONS WILL PROVIDE THE CUSTOMER WITH A TRACKING NUMBER FOR THEIR PURCHASE. TREE OF LIFE REQUIRES THE CUSTOMER’S TELEPHONE NUMBER FOR DELIVERY PURPOSES. SHIPPING TIMES VARY DEPENDING ON THE PRODUCT THE CUSTOMER CHOOSES. LEAD TIMES ON ORDERS BEING SHIPPED CAN BE ESTIMATED BETWEEN 2-6 WEEKS FOR TREE OF LIFE WOOD CREATIONS HANDCRAFTED WOOD FURNITURE ITEMS.

 

EACH PIECE OF EXOTIC WOOD THAT TREE OF LIFE WOOD CREATIONS USES TO CREATE EACH HANDCRAFTED WOOD CREATION DOES VARY IN GRAIN, TEXTURE, AND MAY HAVE NATURAL GROOVES & AREAS IN WHICH THERE IS ABSENCE OF WOOD. IT MUST BE UNDERSTOOD BY THE CUSTOMER THAT EACH PIECE IS ABSTRACT AND UNIQUE. THE CUSTOMER MAY NOT REFUSE OR RETURN ANY PRODUCT DUE TO SUCH VARIATION IN GRAIN, COLOR, TEXTURE, OR ABSENCE OF WOOD, UNLESS OTHERWISE AGREED UPON BY ARTISAN MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS AND THE CUSTOMER. SIGNING THE DELIVERY SLIP WITHOUT NOTING ANY DAMAGE CONSTITUTES FULL ACCEPTANCE OF THE PRODUCT AND THEREFORE ANY DAMAGE REPORTED LATER IS THE CUSTOMER'S RESPONSIBILITY AND NOT THAT OF TREE OF LIFE WOOD CREATIONS. ANY STATEMENTS MADE ABOUT DELIVERY TIMES ARE ESTIMATED AND NOT GUARANTEED. TREE OF LIFE WOOD CREATIONS CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS IN DELIVERY OF CUSTOMER’S ORDER FOR ANY REASON. CUSTOMER MAY NOT CANCEL AN ORDER FOR FAILURE TO MEET ESTIMATED DELIVERY DATES AND THE TIME IT TAKES FOR DELIVERY WILL VARY BASED UPON THE FREIGHT COMPANY. THE RISK OF LOSS FROM ANY CASUALTY TO THE GOODS, REGARDLESS OF THE CAUSE, WILL BE THE RESPONSIBILITY OF TREE OF LIFE WOOD CREATIONS UNTIL THE GOODS HAVE BEEN RECEIVED BY THE CUSTOMER.

acceptance


THE CUSTOMER WILL HAVE THE RIGHT TO INSPECT THE GOODS WITHIN 24 HOURS UPON DELIVERY.  THE CUSTOMER MUST GIVE NOTICE TO THE SELLER OF ANY CLAIM FOR DAMAGES ON ACCOUNT OF CONDITION UPON DELIVERY. THE CUSTOMER MUST SPECIFY THE BASIS OF THE CLAIM IN DETAIL. FAILURE OF THE CUSTOMER TO COMPLY WITH THESE CONDITIONS WILL CONSTITUTE IRREVOCABLE ACCEPTANCE OF THE GOODS BY CUSTOMER. ALL NOTICES BETWEEN PARTIES MUST BE IN WRITING AND SENT TO MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS.

 

CUSTOM ORDERS


A NON-REFUNDABLE DEPOSIT OF 50% IS REQUIRED ON ALL CUSTOM ORDERS. SEE REFUNDS BELOW. CUSTOMER WILL BE ADVISED AT THE TIME OF CUSTOM ORDER PLACEMENT THE TIME FOR ORDER COMPLETION AND THE APPROXIMATE PACKAGING, SHIPPING, INSURANCE COSTS OR DELIVERY COSTS. PRIOR TO SHIPMENT OR DELIVERY, THE CUSTOMER WILL HAVE HAD SUFFICIENT OPPORTUNITY TO INSPECT VISUALLY THROUGH PHOTOS OR IN PERSON THE 3 STEP PROCESS, WHICH INCLUDES THE FINISHED PRODUCT AND HAVE SIGNED A WRITTEN CONTRACT WITH THE CUSTOMER’S ACCEPTANCE OF EACH STEP THROUGHOUT THE PROCESS.

 

UPON ACCEPTING AND SIGNING OFF ON THE FINISHED PRODUCT & PRIOR TO THE SHIPMENT OR THE DELIVERY OF THE CUSTOMER'S CUSTOM ORDER, THE BALANCE PLUS PACKAGING, SHIPPING, INSURANCE COSTS OR DELIVERY COSTS IS TO BE PAID IN FULL.  IF THE CUSTOM ORDER IS TO BE DELIVERED, THE CUSTOMER WILL INCURE AN ADDITIONAL DELIVERY CHARGE (UNLESS OTHERWISE ARRANGED) AND WILL NEED TO SIGN A WRITTEN CONTRACT PRIOR TO DELIVERY OR SHIPMENT, WHICH STATES, THE CUSTOMER IS FULLY SATISFIED WITH THEIR CUSTOM ORDER FROM MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS AND THE BALANCE IS PAID IN FULL & BOTH THE DEPOSIT AND BALANCE ARE NON-REFUNDABLE..  Tree of life wood creations REQUESTs PROMPT PAYMENT! IF THE CUSTOMER COMMITS TO PURCHASE BUT DOES NOT RESPOND TO TREE OF LIFE WOOD CREATIONS COMMUNICATIONS ABOUT PAYMENT WITHIN A REASONABLE TIME FRAME, THE CUSTOMER’S ITEMS WILL BE RE-LISTED, THE TRANSACTION CANCELED AND THE 50% DEPOSIT FORFEITED. NO EXCEPTIONS.

 

REFUNDS & RETURNS


THERE ARE NO REFUNDS FOR TREE OF LIFE WOOD CREATIONS CUSTOM HANDCRAFTED ONE-OF-A-KIND WOOD FURNITURE UNLESS AUTHORIZED BY MARK MASTERS. THERE ARE NO REFUNDS FOR THE 50% DEPOSIT ON A CUSTOM ORDER FOR THE REASON THAT THE ARTISAN, MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS, IS MAKING FULL COMMITMENT TO THE CUSTOMER’S CUSTOM ORDER AND IS COMMITTING TIME & MATERIAL TO THE CUSTOM ORDER. THIS ORDER IS SPECIFICALLY MADE BY MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS FOR THE CUSTOMER; WITH SPECIFIC DESIGN, DIMENSIONS,
CHOICE OF WOOD & LEGS (IF APPLICABLE), & FINISH COAT. 

 

THROUGHOUT THE PROCESS OF CREATING THE CUSTOMER'S CUSTOM ORDER, TREE OF LIFE WOOD CREATIONS HAS THOROUGH COMMUNICATION WITH THE CUSTOMER TO MAKE SURE THAT THROUGHOUT THE 3 STEP PROCESS, UNTIL THE PRODUCT IS FINISHED, THE customer HAS VIEWED PHOTOS OR SEEN IN PERSON THE 3 STEPS AND HAVE SIGNED A WRITTEN CONTRACT WITH THEIR ACCEPTANCE OF EACH STEP THROUGHOUT THE PROCESS. THE BUYER WILL ALSO HAVE SIGNED A WRITTEN CONTRACT PRIOR TO THE DELIVERY OR SHIPMENT, WHICH STATES, THE CUSTOMER IS FULLY SATISFIED WITH THEIR CUSTOM ORDER FROM MARK MASTERS WITH TREE OF LIFE WOOD CREATIONS AND THE BALANCE IS PAID IN FULL & BOTH THE DEPOSIT AND BALANCE ARE NON-REFUNDABLE..

 

IN ORDER TO RETURN AN ITEM PURCHASED FROM TREE OF LIFE WOOD CREATIONS’ WEBSITE THAT IS ALREADY MADE AND IS NOT A CUSTOM ORDER AND THE RETURN IS APPROVED BY MARK MASTERS, A RETURN AUTHORIZATION FORM MUST BE FILLED OUT BY THE CUSTOMER AND EMAILED  TO  TREEOFLIFEWOODCREATIONS@GMAIL.COM. SUCH APPROVAL SHALL BE AT TREE OF LIFE WOOD CREATIONS SOLE DISCRETION. IF THE RETURN IS APPROVED BY TREE OF LIFE WOOD CREATIONS, IT IS THE CUSTOMER'S RESPONSIBILITY TO PROPERLY REPACKAGE ALL ITEMS TO BE RETURNED, THE ITEM(S) ARE RETURNED IN ORIGINAL EXCELLENT CONDITION, & FREIGHT CHARGES MUST BE PREPAID BY THE customer. THERE WILL BE A MINIMUM 35% RETURN CHARGE. RETURNS OF PRODUCT WILL NOT BE AUTHORIZED IF THE REQUEST IS MADE BY THE CUSTOMER MORE THAN 24 HOURS AFTER RECEIPT OF THE PRODUCT(S).

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